(3 quotes found)
“We knew when that shift started to (happen), premiums were going to come down and competition was going to pick up.”
David Kliche
“It's paramount we don't take for granted those existing relationships.”
“One of the differences between a CRM and CEM approach (is) you're not taking a once-a-year snapshot of what you think your clients are thinking. You're actually letting your customers drive that and it's very specific to a particular experience.”
