(3 quotes found)
“We still need to own the relationship with the customer, but we don't have the [organizational] bandwidth to develop that kind of sophisticated [e-mail] technology.”
Kaj Pedersen
“We have evidence of the fact that it can work.”
“We looked at the option of implementing Email Management System ourselves - the benefits vs. the costs - and it made a lot more sense to me at that stage to outsource.”
