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Philip Crosby

Date of Birth:
18 June 1926

Date of Death:
August 18, 2001

Quote count:
22

Times favorited:
4

Philip Bayard "Phil" Crosby, was a businessman and author who contributed to management theory and quality management practices.

Crosby initiated the Zero Defects program at the Martin Company Orlando, Florida plant . As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.



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(22 quotes found)











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