Philip Crosby
- Date of Birth:
- 18 June 1926
- Date of Death:
- August 18, 2001
- Quote count:
- 22
- Times favorited:
- 4
Philip Bayard "Phil" Crosby, was a businessman and author who contributed to management theory and quality management practices.
Crosby initiated the Zero Defects program at the Martin Company Orlando, Florida plant . As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.
All quotes by Philip Crosby 
(22 quotes found)
