“There is no greater challenge than to have someone relying upon you; no greater satisfaction than to vindicate his expectation.”
Kingman Brewster
“Our desires always disappoint us; for though we meet with something that gives us satisfaction, yet it never thoroughly answers our expectation.”
Elbert Hubbard
“One gets the personal satisfaction of achieving a difficult physical challenge ? it is 150 miles on a bicycle in hot/windy conditions, and also of doing something good and noble. It is a complete win-win situation and is one of the most positive experiences in my and my students' lives.”
Andrew Morris
“The challenge is that this drop in satisfaction can have longer-term consequences because it impacts likelihood to return, and to recommend, which can depress long-term sales potential.”
Lee Pavach
“I believe the expectations of the user sometimes dictate either satisfaction or dissatisfaction with a particular site.”
Larry Olson
“Its reputation was based on customer satisfaction. Now they're adding this new dimension, which is styling. They have a challenge in doing both. I hope they will maintain a focus on customer relations because they've established that.”
Tom Libby
“The consistently high level of satisfaction each year increases the future expectations for online sales. More consumers are taking advantage of the benefits of e-commerce to avoid holiday crowds and purchase competitively priced gifts. Many of the free shipping promotions help level the playing field among the sales channels, which elevates satisfaction amongst online shoppers.”
Heather Dougherty
