“Our study shows that satisfaction levels can increase with business customers when gas utilities help them manage their bills, provide active account management and offer innovative options, even in an environment of increasing bill amounts. Providing these options to customers has led to excellent performance by the gas utility industry in satisfying business customers.”
Alan Destribats
“People who concentrate on giving good service always get more personal satisfaction as well as better business. How can we get better service? One way is by trying to see ourselves as others do.”
Patricia Fripp
“The whole business is built on ego, vanity, self-satisfaction, and it's total crap to pretend it's not.”
George Michael
“The greatest satisfaction is not the decoration. It is knowing that I am able to help someone who needs help.”
Jimmy Page
“They were in a tough situation on Pratt Street. We can feel some satisfaction that it will help the handicapped.”
John Hogan
“Ten years ago, only 50% of women business owners expressed satisfaction with their experiences in seeking credit. According to this new study, that number has grown to over 70%. Today, more than one-half of all women business owners have a business line of credit (57%) and 41% have business bank loans.”
Marjorie Alfus
“It's always a good story when you can increase customer satisfaction ratings while you are also increasing business; it means you have the organization focused and executing on what matters.”
Dan Fenton
