“Everything starts with the customer.”
Louis XIV
“Starting in 2000, we started having problems with customers turning to China, and then all of a sudden our production costs started going up and up. Basically, since 2000, we've been in a constant decline.”
Dave McCullough
“You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.”
Steve Jobs
“If I'm a customer, and you know it's my anniversary and greet me that way ... that's a 'wow' moment from a customer experience perspective.”
Charles Fink
“Laws are sand, customs are rock. Laws can be evaded and punishment escaped, but an openly transgressed custom brings sure punishment.”
Mark Twain
“Banks can take advantage of their marketing network and customer base once they start their own insurance business.”
Yuan Li
“Customers have started to develop an affinity for these devices, not only for the utility, but also because they represent a level of status, of personalization and of choice.”
Michael Gallelli
