“We're able to monitor the customer interaction, what the consumer is looking for, ... We're able to monitor what our own agent's performance has been.”
John Hall
“All the monitoring is done on an interactive Web site. I can monitor anybody from anywhere as long as I have an Internet connection.”
Brad Sorenson
“Ultimately, this approach will give consumers greater control, and businesses powerful new ways to interact with their customers.”
Dale Olds
“The Web site is now the front door for most companies; online customers are looking for an interactive relationship, something new for many companies,”
Terry Golesworthy
“It's just interaction with your customer, if he's buying you a drink, that should be OK, and you know when you've had too much, you say no,”
Aaron Thompson
“Think in terms of a web of interaction and a chain of interactions.”
Evan Richert
“The consumer reporting agencies used to view (consumer interaction) as kind of an expense and onerous and it wasn't anything they were too interested in. We want that experience to be a positive one. This is a business now.”
John Danaher
