“There's evidence that Amazon has done its homework. "They used insight to refine an offering that would serve this customer base and add more margin to the business. "Be assured, Amazon has been doing the same with all their businesses. They are watching their customers, listening to what they say and then designing their business to meet their customers' needs. Amazon will not lose in this market. They will take business from every other retailer, online or on the street.”
Gene Detroyer
“Any time and space that develops between the purchase decision online and the actual in-store purchase is an opportunity to lose the sale.”
“When a clothing retailer says, "We want to help the bride plan the wedding," red flags should be raised. (Retailwire.com) March 11, 2010”
“If the objective of "Penn Traffic to Further Increase Focus on Its Customers" is actually followed, this should be the perfect strategy for the chain. Let the retailer work on what should be their competitive advantage and the most important part of their business -the customer.”
