“Three things tell a man: his eyes, his friends and his favorite quotes.”
Date of Birth:
18 June 1926
Date of Death:
August 18, 2001
Philip Bayard "Phil" Crosby, was a businessman and author who contributed to management theory and quality management practices.
Crosby initiated the Zero Defects program at the Martin Company Orlando, Florida plant . As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.