“Laws are sand, customs are rock. Laws can be evaded and punishment escaped, but an openly transgressed custom brings sure punishment.”
“Customers don't just walk through your door. They also keep it open.”
“Without customers businesses will be extinct”
“You want my attention? Then tell me what i love to hear. If you don't know, find out”
“You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.”
“Everything starts with the customer.”
“If I'm a customer, and you know it's my anniversary and greet me that way ... that's a 'wow' moment from a customer experience perspective.”
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