“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”
“You can have everything in life you want, if you will just help other people get what they want”
“The foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.”
“People often say that motivation doesn't last. Well, neither does bathing - that's why we recommend it daily.”
“Confidence is going after Moby Dick in a rowboat and taking the tartar sauce with you.”
“Expect the best. Prepare for the worst. Capitalize on what comes.”
“Remember that failure is an event, not a person”
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