“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”
“You can have everything in life you want, if you will just help other people get what they want”
“The foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.”
“People often say that motivation doesn't last. Well, neither does bathing - that's why we recommend it daily.”
“Confidence is going after Moby Dick in a rowboat and taking the tartar sauce with you.”
“Positive thinking will let you do everything better than negative thinking will.”
“Expect the best. Prepare for the worst. Capitalize on what comes.”
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