““Our customers have a choice and they choose us; we owe them an exceptional service””
“Without customers businesses will be extinct”
“When you say “no” to a customer, you’re losing business. If your mind isn’t clear enough to hear what you’re customer wants, you can’t provide it”
John Di Lemme
“Without commitment, nothing changes.”
“You will never find the best when you are always looking for the worst.”
“It’s hard to be unpleasant or project a negative attitude toward someone who is offering you positive energy.”
“The best way to add value to a customer is to exceed their expectations.”
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