““Our customers have a choice and they choose us; we owe them an exceptional service””
“Without customers businesses will be extinct”
“When you say “no” to a customer, you’re losing business. If your mind isn’t clear enough to hear what you’re customer wants, you can’t provide it”
John Di Lemme
“You will never find the best when you are always looking for the worst.”
“Without commitment, nothing changes.”
“A customer is never wrong . . .”
Leon van de Pas
“The foundation of great Customer Service is sound fundamental human values.”
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