“Citizens has very high-quality customer service. The tellers are always cordial and great to deal with, and an improvement over Mellon.”
“My hope is that the best practices of today will become the standards of tomorrow.”
Jill Marie Bella
“Never trust the teller, trust the tale.”
“The nature of bad news infects the teller”
“They usually have two tellers in my local bank, except when it's very busy, when they have one.”
“The teller of a mirthful tale has latitude allowed him. We are content with less than absolute truth.”
“Death is the sanction of everything the story-teller can tell. He has borrowed his authority from death.”
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