“biggest misconception about hostage negotiators is that we're great talkers, when really we're good listeners.”
“There is only one rule for being a good talker - learn to listen.”
“A dog is not considered a good dog because he is a good barker. A man is not considered a good man because he is a good talker.”
“Two good talkers, not one good listener”
“Talkers are no good doers”
“Good talkers are only found in Paris.”
“Jimmy is not a good talker, ... prepare doubly hard.”
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