“We should work on our process, not the outcome of our processes.”
W. Edwards Deming
“I really was not into being a world famous author. I enjoyed the process and wanted to complete the work.”
“I was certainly pleased with the outcome, but not necessarily the process. It was a huge relief and a great feeling to know we can change momentum like that.”
“My staff is not interested in processing a large-scale comprehensive plan amendment until after we get through this process.”
“Be curious, question everything and find out how things work and why”
“The outcome here is not assured, and so I think one must view it as a process that is an important step forward, and I think many, many important and difficult steps remain,”
“The outcome of the summit was not all we had hoped for. The agenda became loaded as the process went along.”
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