“The job can't be finished only improved to please the customer.”
W. Edwards Deming
“You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.”
“Customers don't just walk through your door. They also keep it open.”
“Without customers businesses will be extinct”
“You want my attention? Then tell me what i love to hear. If you don't know, find out”
“I am pleased to return to finish the job that is undone, ... And that is to lead the Columbus Crew to the MLS Cup in 2004.”
“I am pleased to return to finish the job that is undone. And that is to lead the Columbus Crew to the MLS Cup in 2004.”
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