“Management by results is confusing special causes with common causes.”
W. Edwards Deming
“If you can't convince them, confuse them.”
Harry S Truman
“I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.”
“Confusing common causes with special causes will only make things worse.”
“Sometimes I'm confused by what I think is really obvious. But what I think is really obvious obviously isn't obvious...”
“A perfection of means, and confusion of aims, seems to be our main problem.”
“Confusion is the welcome mat at the door of creativity.”
Michael J. Gelb
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