“Management by results is confusing special causes with common causes.”
W. Edwards Deming
“If you can't convince them, confuse them.”
Harry S Truman
“I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.”
“Confusing common causes with special causes will only make things worse.”
“A perfection of means, and confusion of aims, seems to be our main problem.”
“Sometimes I'm confused by what I think is really obvious. But what I think is really obvious obviously isn't obvious...”
“Confusion is the welcome mat at the door of creativity.”
Michael J. Gelb
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